Privacy Policy

1. Who We Are

The data controller for your personal information is:

2. What Personal Data We Collect

We collect personal data only when you provide it voluntarily. This includes:

• Contact information: your name, email address, and phone number when you submit an enquiry form or register for a programme.
• Programme enrolment data: your name and contact details needed to confirm your place in a programme and issue any documentation such as a certificate of attendance.
• Payment records: transaction references associated with programme fees, processed through our payment arrangements.
• Usage data: anonymised information about how our website is navigated, collected through analytics cookies (if you consent).

3. How and Why We Use Your Data

We use your personal data only for the following purposes:

• Responding to your enquiries and confirming programme enrolments — legal basis: contract performance and consent.
• Sending programme-related communications such as session reminders and materials — legal basis: contract performance.
• Issuing certificates of attendance for the Deep-Read Literacy Programme — legal basis: contract performance.
• Sending general updates about new programmes or reading events, only with your express consent — legal basis: consent (you may withdraw at any time).
• Maintaining records as required under Malaysian law — legal basis: legal obligation.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. Enrolment and certificate records are kept for up to seven years for administrative and legal compliance purposes. Website enquiries are retained for up to two years. You may request deletion of your data at any time, subject to any legal obligation requiring retention.

5. Data Security

We store personal data on password-protected systems. Access is limited to team members who require it for programme administration. We do not store payment card details; fee transactions are handled through third-party payment methods. If a data breach occurs that is likely to result in harm to you, we will notify you and the relevant authority as required by the PDPA.

6. Cookies

Our website uses cookies to support basic site functionality and, with your consent, for analytics. You can manage your cookie preferences at any time on our Cookie Policy page. Essential cookies cannot be disabled without affecting site functionality.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to the processing of your data at any time (this will not affect prior lawful processing)
• Request that we cease processing your data for direct marketing
• Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external resources — books, articles, or other reading-related sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

9. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information to us, please contact us and we will promptly delete the relevant data.

10. Changes to This Policy

We may update this policy from time to time. When changes are material, we will notify existing members by email. The updated policy will always be available on this page with the revised date shown at the top. Continued use of our site or services after a change constitutes acceptance of the revised policy.

11. Contact for Data Queries

For any questions about this privacy policy or your personal data, contact us at: